Representative Case Study · QuickShipment Delaware
Thomas H. sold kitchen appliances across Amazon, eBay, and his own Shopify store. His annual return volume was 1,200 units — roughly 18% of total sales. He had no systematic returns process: returns went to his office, were inspected inconsistently, and 70% were written off as unsellable. His Amazon account received a performance warning due to high return-related negative reviews on two ASINs.
Thomas centralized all returns through QuickShipment's Delaware facility. We implemented a 4-tier grading system: Grade A units (38% of returns) were relabeled and returned to FBA; Grade B units (31%) were listed on eBay as "Used — Good"; Grade C units (18%) were sold in bulk to a liquidator; Grade D units (13%) were disposed with certification.
Month 1: Transferred all existing backlog of returns (340 units). Inspection and grading: 3 days. Grade A units (129 units) returned to FBA within 5 days. Month 2: Real-time returns processing established — 48-hour turnaround on all incoming returns. Month 3: eBay secondary sales channel launched for Grade B inventory. Month 4: Amazon account health restored; two ASINs returned to normal performance status.
| Metric | Outcome |
|---|---|
| Revenue recovered from returns | $52,000 (was $0) |
| Return write-off rate | 70% → 13% |
| Processing cost per unit | $18 self-managed → $5 QuickShipment |
| Amazon account health | Warning → Normal (4 months) |
| ASIN ratings restored | 2 of 2 affected ASINs |